Rafael Pérez

What memories do you have when you started working at Pinturas Isaval? Would you like to relive any special moment? I remember that I joined this company with great enthusiasm. It was a period when we all learnt something different every day. There were lots of special moments. Particularly, when workers gathered to have a…

• What memories do you have when you started working at Pinturas Isaval? Would you like to relive any special moment?

I remember that I joined this company with great enthusiasm. It was a period when we all learnt something different every day.

There were lots of special moments. Particularly, when workers gathered to have a drink on Fridays, at the end of our working week. We liked playing jokes and one day, we phoned one of our customers making him think that we were the Police. We told him that he had not stopped at a red traffic light and he believed it!! We still laugh when we remember that day!!

• What spirit does a Pinturas Isaval shop want to convey?

I think that employees have to convey positivism, trust and professionalism. We should consider that most of our customers are not professionals. They are DIY enthusiasts who do not know the applications and uses of the products and need to be advised. Núria, who is my colleague, and I always do our best to help them.

• How do you usually build loyalty of your customers?

We are always kind and optimistic. I do my best to meet their needs. In addition, we are lucky to sell a brand like ISAVAL, which is very well-known in the market. This helps us build loyalty of our customers.

• Do you tell your friends and family members about your work or do you prefer to disconnect?

When I talk to my friends and family members about my work I always refer to the safety that workers have at Pinturas Isaval. I usually talk about the continuous improvement and development of the company. I think that managers and workers make a good team and we are prepared to continue growing.

• Do you think that “that time no longer exists” or, do you rely on young workers?

I think that things will be better in a short time. Currently, young people are trained and qualified. We have to be optimistic and think that new and better opportunities will come soon.

• What would you say to young people who are joining a company? Which values or attitudes do you think should remain to continue working in a company for 25 years?

I would advise young people to join the company’s team with enthusiasm. A nice working environment helps working with motivation.

My 25 year experience has taught me that working actively is the most important thing. Taking our own initiatives and respecting the others is of utmost importance. These are the attitudes and values that we need to have to adapt to different circumstances that may arise.